Keys4Coins Help Center
  1. Keys4Coins Help Center
  2. service desk

Payment and delivery issues

Required fields are marked with an asterisk*

Include the order number. If you do not have your order number, we will look up your email address to find your order. If a different email address was used, please include information in the description below about the payment in the blockchain.

Summarize the issue briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"a0b8a75578e40919c145ba7892688b9ff2f4d8bc_lout","branding":{"id":"1","key":"esd","name":"service desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d6821a","headerLinkHoverBGColor":"#d6821a","headerBadgeColor":"#d6821a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7be6ca16-bd50-42cd-af9e-9aa33ee3c1e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjFjODVkNi01MzZjLTRhMzQtYmVkYi1hZDU4OTIxMjVlMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiZTZjYTE2LWJkNTAtNDJjZC1hZjllLTlhYTMzZWUzYzFlNiI6WyJyZWFkIl19LCJleHAiOjE3NTMwMTQwNjYsIm5iZiI6MTc1MzAxMzQ2Nn0.mZqQQZOX6cbtSm9mzjjU_Xk3aZ_E9lKgKlcM6YwndaQ&client=861c85d6-536c-4a34-bedb-ad5892125e34&mode=fit","logoId":"7be6ca16-bd50-42cd-af9e-9aa33ee3c1e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Keys4Coins Help Center","sharedPortalName":"Keys4Coins Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Keys4Coins Help Center","sharedPortalName":"Keys4Coins Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"service desk","description":"<p>Welcome! You can raise a service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"2","name":"Payment and delivery issues","descriptionHtml":"","callToAction":"Payment and delivery issues","introHtml":"<p>Choose this if you have issues with payment or delivery.</p>","icon":10536,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"3","name":"Presale questions","descriptionHtml":"","callToAction":"Presale questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"1","name":"Product activation issues","descriptionHtml":"","callToAction":"Product activation issues","introHtml":"<p>Are you unable to activate your product? Select this to request assistance.</p>","icon":10513,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[1],"key":""},{"id":"6","name":"Report a bug on our website","descriptionHtml":"","callToAction":"Report a bug on our website","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or product","descriptionHtml":"","callToAction":"Suggest a new feature or product","introHtml":"<p>Let us know your idea for a new feature on our website or additional product.</p>","icon":10535,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[2,1,3,6,7,8,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjFjODVkNi01MzZjLTRhMzQtYmVkYi1hZDU4OTIxMjVlMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMwMTQ2NjYsIm5iZiI6MTc1MzAxMzQ2Nn0.4E6dzaDmkiuipcyAEMdfAl4utPOwGcNxDll_D7kWE0A","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"861c85d6-536c-4a34-bedb-ad5892125e34","tokenDurationInMins":20}},"reqCreate":{"id":2,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Payment and delivery issues","descriptionHtml":"","callToAction":"Payment and delivery issues","intro":"<p>Choose this if you have issues with payment or delivery.</p>","instructions":"","icon":10536,"iconUrl":"https://keys4coins.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10037","fieldConfigId":"10136","label":"Order Number","description":"Include the order number. If you do not have your order number, we will look up your email address to find your order. If a different email address was used, please include information in the description below about the payment in the blockchain.","descriptionHtml":"<p>Include the order number. If you do not have your order number, we will look up your email address to find your order. If a different email address was used, please include information in the description below about the payment in the blockchain.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the issue briefly.","descriptionHtml":"<p>Summarize the issue briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2025-07-20T14:11:06+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjFjODVkNi01MzZjLTRhMzQtYmVkYi1hZDU4OTIxMjVlMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMwMTQ2NjYsIm5iZiI6MTc1MzAxMzQ2Nn0.4E6dzaDmkiuipcyAEMdfAl4utPOwGcNxDll_D7kWE0A","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"861c85d6-536c-4a34-bedb-ad5892125e34","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=keys4coins","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a0b8a75578e40919c145ba7892688b9ff2f4d8bc_lout","baseUrl":"https://keys4coins.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://keys4coins.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"861c85d6-536c-4a34-bedb-ad5892125e34","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e1e4b163efc94da8ba22bd911406b98c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}